Privacy Policy

Effective Date: 15th September 2024

At Exercise Performance Wellness (“we”, “our”, “us”), accessible from https://exerciseperformancewellness.com, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our Site.

Who We Are

Exercise Performance Wellness (EPW) is dedicated to empowering individuals and organisations to achieve balanced health and optimal performance. For any privacy-specific inquiries, you can contact us at:

• Business Name: Exercise Performance Wellness
• Website URL: https://exerciseperformancewellness.com
• Contact Email: info@exerciseperformancewellness.com
• Phone Number: 07946 320607

What Personal Data We Collect and Why We Collect It

We collect personal data from users and site visitors, including but not limited to:

Personal Data: Information such as your name, email address, phone number, and any other contact details provided through forms or direct communication. This data helps us respond to inquiries, provide services, and maintain records for customer support.

Technical Data: Information about your interaction with the Site, such as cookies, IP addresses, browser type, and usage patterns, which helps us improve our services and personalise your experience.

Contact Forms: When you use our contact forms, we collect your name, email, and message content solely for responding to inquiries and providing customer support. We do not use this data for marketing purposes.

Cookies: Our Site uses cookies to enhance user experience and track visitor activity. Cookies provide us with insights into site interaction, helping us refine our services. You may adjust your browser settings to refuse cookies, although this may affect certain functionalities on our Site. See ourCookie Policy.

Why We Collect Data

We collect your data to:

• Provide and maintain our services
• Respond to inquiries and offer support
• Enhance user experience on our Site
• Monitor and analyse site performance for improvements

The legal basis for processing your data includes your consent when providing personal information or our legitimate interest in improving our services and maintaining records.

Who We Share Your Data With

We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting business, or servicing clients. These third parties are contractually obligated to keep your information secure and confidential.

We may share your data with:

• Web hosting services
• Analytics providers (such as Google Analytics)

We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except as required by law.

How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. For example:

• Contact form submissions: Retained for six months
• Analytics data: Retained for one year
• Business transaction records: Retained for ten years for tax and accounting purposes

What Rights You Have Over Your Data

You have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct any inaccurate or incomplete data
• The right to request deletion of your personal data, where applicable
• The right to restrict the processing of your personal data
• The right to object to the processing of your data for specific purposes

To exercise any of these rights, please contact us at info@exerciseperformancewellness.com.

Where Your Data Is Sent

Our Site and data processing activities are based in the UK, but your data may be stored and processed in other countries, including countries outside the European Union (EU). When data is transferred outside the EU, we ensure it is protected to the same standards as within the EU by implementing safeguards such as data protection agreements and equivalent protections.

How We Protect Your Data

We implement a range of security measures to protect your personal data, including encryption, secure hosting environments, and regular security reviews. Access to personal data is limited to authorised personnel who require the data to perform their duties.

What Data Breach Procedures We Have in Place

In the event of a data breach, we have procedures to identify, assess, and mitigate the breach. If required by law, we will notify affected individuals and the appropriate data protection authorities promptly.

Third-Party Links

Our Site may include links to third-party websites, social media platforms, or services. These third-party sites have their own privacy policies, and we are not responsible for their content or data handling practices.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we will notify you via email or a prominent notice on our Site.